Library Services Coordinator
Education Services Australia (ESA) is a national, not-for-profit company owned by all Australian education ministers. The company was established to support the delivery of national priorities in the schools, training and higher education sectors, in particular to advance key education initiatives and to create, publish and market ICT-based solutions, products and services to support learning, teaching and professional development.
Due to an internal promotion, an exciting opportunity exists to join the Publications and Library Services division. As Library Services Coordinator, you will enjoy a varied role and be responsible for providing support and advice to Schools Catalogue Information Service (SCIS) subscribers in Australia, New Zealand and internationally.
The key responsibilities include:
- Providing high level subscriber email and phone support including basic cataloguing assistance and complex system support
- Managing subscriber support/troubleshooting queries escalated from the Customer Service team, and provision of associated documentation and training
- Developing subscriber information sheets and FAQ and Help resources for print and web delivery
- Producing current and engaging content for SCIS online communication channels including the SCIS website
- Developing and monitoring audience engagement with SCIS communication channels including social media
- Developing plans and managing requests for subscriber training
- Preparing, delivering and reviewing professional learning sessions for school library staff
- Contributing articles to the SCIS journal Connections and other professional publications of interest to school library staff
- Liaising with Sales and Marketing team to ensure optimum delivery of information to subscribers and conducting subscriber satisfaction surveys
- Producing and monitoring SCIS reports
It is expected that the successful candidate will possess a “can do” attitude with a minimum of two years experience as a teacher librarian in a school library setting. You will also possess practical knowledge and experience in a range of school library management tasks, including integrated library systems, basic cataloguing/indexing and technology support roles. Good knowledge of the SCIS user/SCIS Web system as used in school contexts, and proven ability to learn new systems and processes, is required.
In return, you can expect an excellent working environment with friendly colleagues and great conditions, interesting work, and opportunities for continual growth.
Applications by email to email@example.com
Applications close Monday 17 September 2012